FAQ

The diagnosis is necessary in order to determine what exactly the fault is and what parts are needed for repair. Unfortunately, the information on the serial number and model of your device is not enough.

Diagnostics is a complete check of all modules and functions of the device, it is carried out to determine the cause of the malfunction, selection of spare parts and consumables. As a result of diagnostics, we get a list of necessary parts for replacement and can determine for you the exact cost of repairs. Pay for the diagnosis is only necessary in case of refusal to carry out repairs.

Of course, you can refuse to conduct diagnostics. But we will be able to carry out repairs in this case only if along with the device the client will be provided with a list of partmeters necessary for the repair of components or the components themselves. Unfortunately, we can not give a guarantee for repairs carried out by us without diagnosing all the units.

Unfortunately, it is impossible to be present at the diagnosis and repair. All works are carried out on a specially equipped repair area, which is located in a closed protected area.

Diagnostics can not be paid if you do not just know which component was out of order, but you can give us the part number of the necessary spare part, or the spare part itself. In this case, a warranty for repairs is not provided.
Diagnosis should be paid only in case of refusal to carry out repairs.
If you agree to work, the diagnosis is paid by the company.

The exact cost of repair can be found after the diagnosis. Also you can fill out the form " Preliminary cost calculation ". Some types of repairs have a fixed price, they can be found in the section " Unguaranteed repair ".

The duration of the repair is determined by the complexity of the work carried out, as well as the delivery of spare parts. As a rule, warranty repair is carried out from 3 to 14 days, and non-warranty repairs - from 3 to 45 days.

You can take advantage of the GreenLine service, which includes expedited diagnostics and repair within 2-3 business days under any circumstances. Your device will go through all service stages in the repair center with priority over other devices. The GreenLine service is billed separately according to the rates listed in the price list.

You can always monitor the repair process. There are several ways for this:
In the section on repair status , you only need to enter the serial number and service receipt number.
Contact the customer support team via the contact form , by phone, online chat, or order callback.

Upon completion of the repair, you will receive an SMS-notification to the contact phone number specified during the registration of the device for repair, and a message on e-mail.
Keep track of the repair stages online .

Yes. To collect the device, you need to have the original repair receipt with you or provide the code that we will send to the owner’s phone number given when the device was submitted for repair.

Yes. To collect the device, you need to provide the code that we will send to your phone number given when the device was submitted for repair.

Yes. At the customer service centers in Pochayna, Darnytsya, and Osokorky, it is possible to repair the device on-site (except for repairs that require motherboard restoration). For other service centers, the repair process is carried out at a separate repair section.

Unfortunately, neither the service center nor the manufacturer of your device is responsible for the safety of information on the device. Therefore, it is highly recommended to create backup copies of data before access. Notwithstanding the foregoing, F1 takes care of its customers and always clarifies the availability of important data on devices received for repair, trying, if possible, by prior agreement, to keep all information.

It is not always necessary to give the device for repair in full. Basically, it depends on the defect. Usually enough charger and factory packaging. If a violation of the normal functionality is present at the time of use of any accessory, then probably he will need it.

Yes, our company provides services for the installation of client components. The guarantee for such repairs, unfortunately, is not provided.

To carry out warranty repair, you need a completed warranty card, which indicates the date of sale, the serial number of the device and the shop print, purchase check and passport or driver's license.

To receive refusal in carrying out of warranty repair it is possible for several reasons:
- in case of violation by the consumer of the operating rules of the device
- in case of damage or absence of warranty seals on the device
- if there are no operating documents, a correctly filled warranty coupon or a check
- if the warranty period ends.
This information is specified in Resolution No. 506 of the Cabinet of Ministers "On the solidification of the order of guarantee repair (service) for the guarantee of the storage of technically folded goods"
In addition, a number of manufacturers limit acceptance in warranty repair of equipment imported into Ukraine unofficially. On the possibility of receiving your device for warranty repair, you can consult with the customer service center or call center.

According to Art. 9 of the Consumer Rights Protection Law, the consumer has the right to exchange goods of proper quality within 14 days, not counting the day of purchase, unless a longer period is declared by the seller. Such an exchange is carried out directly by the seller, without the participation of the service center. In case of necessity of carrying out of examination it is also obliged to organize the seller.

Yes, F1Center is the only authorized service center of the Lenovo trademark throughout Ukraine.

Yes, F1Center is an authorized Oppo service center throughout Ukraine.

Yes, F1Center is an authorized Blackview branded service center throughout Ukraine.

Yes, F1Center is an authorized Infinix service center throughout Ukraine.

According to Art. 8 of the Law on Consumer Protection, in the event that significant defects that arise due to the fault of the producer of the goods (seller, performer) are identified within the established warranty period, you can indeed ask the seller or the manufacturer to terminate the purchase and sale agreement and return the money or replace the goods to a similar one.

The addresses and schedules of the F1 service centers are presented in the Contacts section.

Our service center is engaged in the repair of equipment, and we do not have the authority to conduct an independent examination. Expert bodies usually do not depend on producers, technicians, or service centers. For example, the Chamber of Commerce and Industry is one of such expert bodies.

Unfortunately, our service center does not sell spare parts, except for removable batteries and chargers (power supplies).

Yes, we carry out both the repair of the matrix (display) and its complete replacement.

Yes, we can propose updating the BIOS version, installing the original operating system and installing the necessary drivers. These services are paid, regardless of the warranty of the device.

Most manufacturers recommend cleaning the cooling system at intervals of 6 months to 1 year, depending on the operating conditions of the laptop. If there are changes in the device (fast heating, slowness, cooler noise), it's time to ask for the prevention of the cooling system.

The engineers of the company are engaged exclusively in diagnostics, repair and testing of devices. If you have any questions about repairing the equipment, you can contact it at any of the service centers or in the customer support group at 0800 800 018, in the online chat, or you can order call back

F1Center is an authorized service center for such brands as Lenovo, MSI, YAMAHA, Doogee, Blackview, Toshiba and others. With a full list of repaired equipment, you can read the link .

For carrying out paid repair, you will not need any additional documents, except for the document proving your identity.

You can contact any service center without first registering. But if you want to save time and speed up the process of filling out documents at the reception, we recommend filling out a special form on the link .

When warranty repair is carried out, the warranty on your device continues, the warranty period is extended to the time when the device is located in the repair. For paid repairs, we provide our own guarantee for the work done with the replacement of spare parts for a period of 6 months. For the motherboard repair and connector, the warranty is 1 month.

Yes, as an authorized service center, we have the right to open the device, carry out warranty repair and upgrade (capacity increase). The service of upgrade is paid, and thus the guarantee for the device does not stop.

Of course, you can send the device for repair by New Mail. Our details, conditions of pre-registration and sending are specified here . In this case, please indicate the contact details of all persons with whom you can contact.

You can pick up the repaired device at any of our five service centers, informing the employee about this intention at the reception or contacting by phone. In addition, you can use the service of delivery of equipment by New Mail, having previously informed us the necessary address.

After performing the repair, the device is sent for delivery to the customer service center and stored there for free within 10 days. After this period, the device is transferred to the storage warehouse. The cost of storage device is 20 UAH / day.

The device is stored free of charge for 10 calendar days after the completion of the repair. Further storage is paid at the rate of 20 UAH. per day. In the event that the client does not request the issue or does not inform about the intention to receive the device within 6 months, counting from the date of completion of the work, the device is subject to sale. At the expense of the proceeds from the sale of the device, the contractor covers the costs of its sale and storage.

The main parts of the laptop are the motherboard, processor, display, drive, memory module, keyboard, optical drive, speakers, battery, body parts. Accessories may vary depending on the model of the notebook.

The main parts of the tablet are the motherboard, display module, power board, camera, speakers, microphone, battery. Accessories may vary depending on the tablet model.

The main details of the smartphone are the motherboard, display module, additional board, camera, speakers, microphone, battery. Accessories may vary depending on the model of the smartphone.

Yes, you can purchase a gift certificate of any denomination from us. A gift certificate is an advance payment that makes it possible to purchase services for an amount equivalent to its face value.