FAQ

In this section you can find answers to the most common questions of our visitors. In case you were not able to get an answer to your question you can ask it directly to our manager.

FAQ for Diagnostics

  • 1. Why conduct diagnostics?
    • The diagnosis is necessary in order to determine what exactly the fault is and what parts are needed for repair. Unfortunately, the information on the serial number and model of your device is not enough.

  • 2. What is the diagnosis of paid repair, what does it include?
    • Diagnostics is a complete check of all modules and functions of the device, it is carried out to determine the cause of the malfunction, selection of spare parts and consumables. As a result of diagnostics, we get a list of necessary parts for replacement and can determine for you the exact cost of repairs. Pay for the diagnosis is only necessary in case of refusal to carry out repairs.

  • 3. Can I refuse to carry out diagnostics?
    • Of course, you can refuse to conduct diagnostics. But we will be able to carry out repairs in this case only if along with the device the client will be provided with a list of partmeters necessary for the repair of components or the components themselves. Unfortunately, we can not give a guarantee for repairs carried out by us without diagnosing all the units.

  • 4. Will you carry out the diagnosis in my presence?
    • Unfortunately, it is impossible to be present at the diagnosis and repair. All works are carried out on a specially equipped repair area, which is located in a closed protected area.

  • 5. Do I have to pay for diagnostics if I know which part is out of order?
    • Diagnostics can not be paid if you do not just know which component was out of order, but you can give us the part number of the necessary spare part, or the spare part itself. In this case, a warranty for repairs is not provided.
      Diagnosis should be paid only in case of refusal to carry out repairs.
      If you agree to work, the diagnosis is paid by the company.

General Repair Questions

  • 1. How much does the repair cost?
  • 2. How long will the repair last?
    • The duration of the repair is determined by the complexity of the work carried out, as well as the delivery of spare parts. As a rule, warranty repair is carried out from 3 to 14 days, and non-warranty repairs - from 3 to 45 days.

  • 3. Can I speed up the repair process?
    • The guarantee policies of most manufacturers oblige us to close repairs within 3 working days provided all necessary components are present. With regard to paid repairs, you can use the service GreenLine, within which we conduct accelerated diagnostics and repairs within 2-3 working days under any circumstances. The cost of GreenLine is 390 UAH.

  • 4. At what stage of repair is my device now?
    • You can always monitor the repair process. There are several ways for this:
      In the section on repair status , you only need to enter the serial number and service receipt number.
      Contact the customer support team via the contact form , by phone, online chat, or order callback.

  • 5. How do I know if the repair is complete?
    • Upon completion of the repair, you will receive an SMS-notification to the contact phone number specified during the registration of the device for repair, and a message on e-mail.
      Keep track of the repair stages online .

  • 6. Can my device be taken from a repair by another person?
    • Yes maybe. To do this, we kindly ask you to notify the service center employee, the customer support team by phone or online chat in advance. To receive the device, you will need to have with you the original receipt of repair and a document proving the identity of the recipient.

  • 7. I lost the receipt of repair, can I pick up my device?
    • If the receipt is lost, the device can be dispensed only to the person who handed over the equipment, if there is a document proving the identity. Also we ask you in this case to contact us and inform about loss in order to avoid attempts of reception of the device by malefactors.

  • 8. Is it possible to repair the device in place?
    • The repair process is carried out separately from all points of reception of equipment, on a specialized repair area equipped according to technical requirements. This is the requirement of the authorizing manufacturers, which is why it is impossible to combine the service center and the repair site.

  • 9. Will my information on the device continue after repair?
    • Unfortunately, neither the service center nor the manufacturer of your device is responsible for the safety of information on the device. Therefore, it is highly recommended to create backup copies of data before access. Notwithstanding the foregoing, F1 takes care of its customers and always clarifies the availability of important data on devices received for repair, trying, if possible, by prior agreement, to keep all information.

  • 10. What equipment should the device have during the repair?
    • It is not always necessary to give the device for repair in full. Basically, it depends on the defect. Usually enough charger and factory packaging. If a violation of the normal functionality is present at the time of use of any accessory, then probably he will need it.

  • 11. Is it possible to repair with my spare parts?
    • Yes, our company provides services for the installation of client components. The guarantee for such repairs, unfortunately, is not provided.

Questions on warranty repair

  • 1. What documents are needed for warranty repair?
    • To carry out warranty repair, you need a completed warranty card, which indicates the date of sale, the serial number of the device and the shop print, purchase check and passport or driver's license.

  • 2. On what grounds can I be refused warranty repair?
    • To receive refusal in carrying out of warranty repair it is possible for several reasons:
      - in case of violation by the consumer of the operating rules of the device
      - in case of damage or absence of warranty seals on the device
      - if there are no operating documents, a correctly filled warranty coupon or a check
      - if the warranty period ends.
      This information is specified in Resolution No. 506 of the Cabinet of Ministers "On the solidification of the order of guarantee repair (service) for the guarantee of the storage of technically folded goods"
      In addition, a number of manufacturers limit acceptance in warranty repair of equipment imported into Ukraine unofficially. On the possibility of receiving your device for warranty repair, you can consult with the customer service center or call center.

  • 3. I bought the device less than 14 days ago. Can the service center give me a certificate to debit the device by the manufacturer?
    • According to Art. 9 of the Consumer Rights Protection Law, the consumer has the right to exchange goods of proper quality within 14 days, not counting the day of purchase, unless a longer period is declared by the seller. Such an exchange is carried out directly by the seller, without the participation of the service center. In case of necessity of carrying out of examination it is also obliged to organize the seller.

  • 4. Are you an authorized official Lenovo service center in Kiev?
    • Yes, F1Center is the only authorized service center of the Lenovo trademark throughout Ukraine.

  • 5. Can I cancel the warranty repair and get a new device?
    • According to Art. 8 of the Law on Consumer Protection, in the event that significant defects that arise due to the fault of the producer of the goods (seller, performer) are identified within the established warranty period, you can indeed ask the seller or the manufacturer to terminate the purchase and sale agreement and return the money or replace the goods to a similar one.

Common questions and answers