Repair registration

Dear customers, we are sincerely grateful to you for the decision to use the pre-registration repair function!

The function of preliminary registration of the repair is intended solely for the registration of a faulty device, before a visit to a service center or when sent by Novaya Pochta. If you need advice, use the feedback form or online chat. To calculate the repair cost, use the corresponding menu.

The process of preliminary registration of a repair consists of several steps:

  1. Please fill in the form "Preliminary registration of repair", placed below.

  2. At the e-mail address and mobile phone number you specify, a confirmation of registration will be sent and a unique number will be assigned.

  3. Please save this number! It will need to be called or shown when the registered device is transferred for repair, directly at the Customer Service Center.

  4. Choose for the visit the nearest Customer Service Center, or send the faulty technique to us by Nova Pochta.

  5. When sending the equipment by New Mail, attach a cover letter in which required indicate the number of the repair request that will be assigned to you after the faulty device is registered. In addition, when making a warranty call, be sure to include a copy of the warranty card and a copy of the check (if available).
    The recipient's information on the invoice when sent by Nova Pochta:
    Recipient: «Ф1 Продакшн» ООО
    Address: Kiev, branch №6.
    Terms of payment: at the expense of the sender EDRPOU: «Ф1 Продакшн», 39124806

  6. When visiting a service center, inform the diagnostic engineer of the previously received unique pre-registration number.

Preliminary registration form

Attach a file in the format jpeg, png, gif:

Passwords on the device, important information

Privacy policy

To ensure that your device is not accidentally damaged during transportation, we recommend that it be transported/transferred, for example, in a carrying case (laptop), or in a case (as a communicator or smartphone) or in a "manufacturer's" packing box.